What 20 Years of Coaching Taught Me

A Coach's Perspective After 20 Years in the Trenches
Written by Marcus Smith
Andy McTaggart
Andy McTaggart
Jun 2, 2026
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Mainline Class
Specialty Class
Endurance
Ladies Run Club
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Mainline Class
Specialty Class
Endurance
Ladies Run Club
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Mainline Class
Specialty Class
Endurance
Ladies Run Club
No items found.
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What 20 Years of Coaching Taught Me

What Coaching Really Teaches You

Twenty years in any profession changes you. But in coaching, the biggest change isn't what you learn about training, it's what you learn about people.

I started coaching in Pretoria in 2004. Since then, I've worked across several different companies, watched countless trends come and go, and seen the industry reinvent itself more times than I can count. What works changes. The exercises change. The fads change. But the one thing that has remained constant throughout all of it is the importance of connection, the ability to build real, meaningful relationships with the people you coach.

That can't be taught in a classroom. It comes from years spent on the floor.

The twenty-year-old version of me who started out in 2004 wouldn't be able to deliver what I deliver today, not because of a lack of knowledge, but because of a lack of experience with people. Empathy, trust, the ability to read someone and meet them where they are, those things only come with time.

When I first started, I thought success came from knowledge: collecting certifications, understanding physiology, mastering programming, recovery, and performance. Those things matter. But over time, I realised something far more important.

The best coaches are not necessarily the ones who know the most. They're the ones who understand people the best.

Because coaching was never just about sets, reps, or workouts. It's about knowing when to push and when to hold back. When a client needs intensity and when they need encouragement. When someone says they're "fine," but everything about them tells you otherwise.

That's the part of coaching you can only learn through experience.

The Trenches Teach You Humility

The trenches are where theory meets reality.

Early mornings. Long days. Clients who succeed. Clients who quit. Injuries, setbacks, breakthroughs, and frustrations, all of it.

Over time, coaching humbles you.

You realise there is no perfect system. I've seen well-designed programs fail because the client couldn't connect with them, and simple programs succeed because the client completely trusted the process. That's why the best coaches stay adaptable. They observe, they listen, and they adjust.

Relationships Drive Performance

One of the biggest lessons I've learned is this: people perform at their best when they feel understood.

Trust creates consistency. Consistency creates results.

Great coaching isn't built on ego or intimidation. It's built on honesty, accountability, and genuine relationships. Clients know very quickly whether you care about their progress or whether you're simply trying to prove how much you know.

The relationship always matters more than the programme.

The Basics Still Win

The fitness industry has changed enormously over the years. Social media has created more information than ever, but also more noise. People constantly chase shortcuts, hacks, and extreme methods.

But the fundamentals still win.

Sleep. Strength. Consistency. Movement quality. Recovery. Patience.

The basics have always worked. They still do. They always will.

Hard Training Isn’t Always Smart Training

I love hard training. Always will. There's real value in discomfort and in learning how to push through difficulty.

But after twenty years of coaching, I've also learned this: destroying people in a session is easy. That's not coaching.

Exhaustion is not the goal. The real skill is applying enough stress to create adaptation while still allowing recovery, progress, and longevity. That balance, that sustainable rhythm, is what separates good coaches from great ones.

Coaching Is Service

After two decades in the trenches, I keep coming back to the same truth:

Coaching is a service and a privilege.  

It's not about attention or image. It's about helping people become stronger, more resilient, and more confident in themselves. And to be better at life.  

Sometimes that means pushing hard. Sometimes it means simplifying everything. Sometimes it means putting the programme aside and just listening.  

But the purpose never changes.  

The best coaches are not remembered because of how hard their sessions were. They're remembered because of how much they cared.

Final Thoughts

Coaching has shaped me just as much as I hope it has shaped the people I've worked with. And if there's one thing I'd pass on to any coach just starting out, it's this: invest in people first, always.

The knowledge will grow. The methods will evolve.  

But the relationships you build and the genuine care you bring are what will define your career, long after the sessions are forgotten.

About InnerFight

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